Cancellation and Refunds

1. Overview

Taz has a free plan and paid plans (Plus and Family), paid in advance through Razorpay by Autopay: monthly, or with a first period (six months or a year) paid on joining and automatic renewals after it. All prices are in Indian rupees; GST is added at checkout.

2. Cancelling a plan

You can cancel at any time from Settings, or by writing to us. When you cancel, no further payments are taken, and your plan stays active until the end of the month you have already paid for. After that, the account moves to the free plan and keeps its saved work within the free plan's limits.

If you are a family member, the family manager manages the Family plan. Leaving a family does not cancel the manager's plan.

3. Refunds for a new plan

If you cancel within 7 days of the first payment of a new paid plan, you may ask for a full refund of that payment. The same applies to a single one-month payment asked about within 7 days of paying.

If you cancel during a first period you have already paid for, Autopay stops at once and your plan stays until that period ends.

4. Other refunds

We also refund: a duplicate or accidental charge; a payment taken after you cancelled; and a payment for a service you could not use because of a fault on our side that we could not fix. Monthly renewals and months that have already passed are otherwise not refundable, but you keep access until the paid month ends.

5. Not refundable

• The free plan, as nothing is paid.
• Months that have already ended.
• Charges caused by a breach of our Terms and Conditions.

Disagreeing with an AI answer is not by itself a reason for a refund; please tell us so we can improve it.

6. How to ask for a refund

Email contact@aitaz.com with the subject "Refund request", from the account's email address. Include the date of payment and the Razorpay payment reference if you have it. We acknowledge requests within 2 business days and tell you our decision within 5 business days of receiving the details.

7. How refunds are paid

Approved refunds go back to the original payment method through Razorpay; we do not pay refunds in cash or to another account. We start the refund within 5 to 7 business days of approval. The time for it to reach you after that depends on your bank or card issuer.

8. Changes to this policy

We will show the date of the latest version on this page. Changes do not affect a refund request made before the change.